Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not charge restocking fees.
To be eligible for a return, your part must be uninstalled, unused, and in the same condition that you received it, in its original packaging with all included hardware, fasteners, gaskets, and documentation. You’ll also need the receipt or proof of purchase - your order number works.
Parts that have been installed, used, or modified cannot be returned.
How to start a return
- Email us at go@podio1.com with your order number and the part you’d like to return.
- We’ll reply with return instructions and the return address. Items sent back to us without first requesting a return will not be accepted.
- Ship the part back. For change-of-mind returns, you are responsible for the return shipping cost. We recommend a tracked and insured service - the part remains your responsibility until it reaches us.
Please note that original shipping charges are non-refundable.
You can always contact us for any return question at go@podio1.com.
Damages and issues
Please inspect your order on delivery. If your part arrives defective, damaged, or if you receive the wrong item, contact us within 5 business days of delivery with a photo of the issue so we can make it right. In these cases podio1 covers everything: we’ll send you a prepaid return label and, at your choice, a replacement or a full refund including shipping.
Exceptions / non-returnable items
The following cannot be returned:
- Made-to-order and custom-machined parts (noted on the product page)
- Parts that have been installed, used, or modified
- Sale and clearance items (final sale)
- Gift cards
If you have questions about whether your part qualifies, get in touch before ordering - we’re happy to help.
Exchanges
The fastest way to get the part you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your part must be uninstalled, unused, in its original packaging with all included hardware and documentation, and you’ll need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at go@podio1.com.